Over the course of 18 years working in various positions in the security industry, I have monitored alarm systems in both business and government settings, responding to both residential and commercial alarms. While the technology has evolved in many innovative ways, I have seen the lack of communication between users and the industry increase. The result? Users are sometimes fined by responders for false alarms and frustrated by an alarm system they don’t know how to control. Even worse, they are sometimes not protected when they think they are, due to central station and dealer practices. This ebook aims to inform the user about how alarm monitoring works and how to evaluate the level of protection provided.
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